Yiming Zhang received his Ph.D. in operations management from the Foster School of Business, University of Washington, and his bachelor’s degree in Statistics from University of Science and Technology of China in 2017. His current research focuses on data-driven service operations and behavioral operations management. He works closely with the industry and studies his research questions through designing field experiments and analyzing large and highly granular data.



1.“Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform”. Qiuping Yu, Yiming Zhang, Yong-Pin Zhou, 2022. Management Science.

·         First Place, 2021 INFORMS Service Science, Best Paper Award Competition.

·         Second Place, 2021 CSAMSE, Practice Award. 

·         Honorable Mention, 2021 INFORMS Behavioral Operations Management, Best Working Paper Award.


Working Papers

1.“The Granularity of Wait Time Information: Large-Scale Field Experiments on a Major Ride-Sharing Platform”, with Qiuping Yu and Yong-Pin Zhou, working paper

2.“Optimizing Real-time Compensation for Waiting”, with Qiuping Yu and Yong-Pin Zhou, working paper.