Lili Zou is an Assistant Professor of Marketing at the School of Management and Economics, The Chinese University of Hong Kong, Shenzhen. She received her Ph.D. degree in Marketing from School of Business, The University of Hong Kong. Her research interests involve Crowding Management, Customer-Customer Interaction, Customer Relationship Management, and Anthropomorphism.

Academic Publications

Academic Publications:

1. Zou, Lili W., Ricky Y.K. Chan (2018). Why and When Do Consumers Perform Green Behaviors? An Examination of Regulatory Focus and Ethical Ideology, Journal of Business Research. Forthcoming

Work in Progress:

1. Perceived crowding and contrived similarity, with Bennett Yim and Echo Wan

2. Social crowding vs. spatial crowding and anthropomorphism, with Echo Wan and Bennett Yim

3. Customer delight: A social comparison perspective, with Bennett Yim and Kimmy Chan

4. Service-sales ambidexterity: A multi-level analysis, with Bennett Yim and Kimmy Chan